Want to buy weed online but not receiving emails from dank? First, please make sure to check your spam and junk folders. The best way to ensure dank emails end up in your inbox is to add [email protected] to your email contacts.
If that doesn’t work email us at [email protected] and let us know what email you’re looking for.
All orders are final sale, no returns or exchanges when you buy weed online.
At this time we are only accepting Interac e-transfers for all dank orders.
All Canadian Banks and Credit Unions provide this service, it can be set up easily through mobile or online banking. If you already using Interac e-transfer, all you will need to do is add dank as a payee. Once you place your order, we send you the payee contact information and security question details in your order confirmation email. Orders will not be processed until we have received an e-transfer for the full amount of the order. When you buy weed online in Canada email transfer is the standard form of payment.
Once an E-Transfer it can take up to 33 hours for us to verify your payment and process your order. As soon as the payment is received and the order is processed, you will receive an order confirmation email with your dank order status and tracking information.
After an order is placed, the next step is to send an e-transfer. We will hold your order for up to 8 hours, if we don’t receive your payment within 8 hours of placing your order, we will automatically cancel your order.
Yes, we charge GST or HST depending on which province we are shipping to, tax will be calculated in your cart at checkout.
Shipping & Tracking
All dank orders and payments received by 10 am PST will be shipped on the same day. All dank orders and payments received after 10 am PST will be shipped the following business day.
My tracking details are indicating my package has been "successfully delivered" but I have not received my order
There are a few reasons why your order status may be set to “Successfully Delivered”, the good news is, it’s likely your package isn’t lost or stolen, just delayed in delivery.
Often postal workers scan a large number of packages as delivered at once and spend the next business day or two completing the delivery.
If you have not received your package within 48 hours after the “Successfuly Delivered” online order status update, let us know by email at [email protected]
Tips for complication-free delivery:
- Double check the shipping address you provided is correct.
- If you are using a flex delivery address, make sure your account number is included as well as the RPO of which post office you have chosen for pick up.
- Before panicking about a missing package, please check with your neighbours to see if they accidentally received your package.
Please note, dank is not liable for mistakes caused by Postal Services
If you’re tracking your dank order and it looks like it’s in the wrong city, this is most likely due to human error. Postal codes are manually entered by the post office, in the event it is entered wrong, even being off by a single letter or digit can cause a routing error and delay of up to 3 business days.
If you do not receive your shipment after 5 business days email us email at [email protected]
Please note: we don’t offer refunds if the package arrives late due to postal issues.
No, we only ship within Canada.
Shipping is free for any orders over $125 (subtotal – before tax and after discount).
All dank orders are express shipped across Canada for a $15 flat rate, and we provide a tracking number via email for you once the order has shipped. Your package will arrive 1 – 2 business days from when you receive your shipping confirmation email.
1 – 2 business days from when you receive your shipping confirmation email. Buy weed online from Dank for the fastest mail-order marijuana delivery.
There is a delay of a few hours between when you receive your order confirmation email and when the post office scans your package to activate your tracking code.
If your tracking details aren’t working after 12 hours, contact us at [email protected].
We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post site until the package is scanned by the post office. The correct tracking should show up by the end of the business day. Please wait up to 24 hours for your tracking number to show a location before contacting us, thank you.
If you have received an incorrect order, please reach out to us via email at [email protected] and include the following details in the email:
The order number,
Details describing the contents of the incorrect order,
Photos or a video of the the incorrect order
When you buy weed online from dank we do our best to resolve all product issues as effectively and efficiently as possible.
Dank is committed to providing our customers with top quality products. Please do not hesitate to let us know if you think we’ve fallen short. The best way to reach us is by at [email protected] — don’t forget to include the following information:
Your order number,
The name of the defective product,
Details outlining the product issue,
Photos or a video of the defective product
At dank we do our best to resolve all product issues as effectively and efficiently as possible.
PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.
Privacy & Security
Security and discretion is very important to us. Dank does not share members’ personal information with any other third party company.
Yes, the Canadian government has allowed Canadian mail order marijuana companies to operate online without interference. There are over 30 online dispensaries in British Columbia alone, some have been operating since the 90’s!